As the call center system, IPT system and  UC system  become an important and indispensable platform to develop the customers' business. The critical and complexity of the system is also continuous improving.Any fault happening will bring enormous loss to the customer's business. As the senior corporate communications area's service provider, through close communication and cooperation with the original manufacturers FITS has the leading technology, spare parts support capabilities that can provide professional and standard maintenance and repair service for customers  to ensure using the communication system more efficient and sufficient. At the same time the customer can get high quality spare parts support services to ensure the system running more stable and reliable and to reduce the impact of accident brings to the customer business.

1, After Sales Service

If the customer buy AVAYA enterprise communications system products, FITS will provide professtional after sales technical and hardware support services in the contract stated period time.
When the customer hardware system failure the FITS technical experts and engineers will arrive at the scene in time to diagnosis and maintenance the hardware.
 Software Maintenance Services
To provide software telephong support services in 7*24 hours, to provid software products routine  maintenance, adjustment and security settings, such as support the customer to buy, instore and distribute the software patches etc.
Active Support Service
Provide preventive maintenance services to customers on a regular basis to provide system maintenance services, and to provide maintenance records and reports to the customer.

2, System Maintenance and Warranty Service

Maintenance and warranty service of enterprise's communication system ensure the stability and reliability of the AVAYA system which is over original warranty period and can provide professional technical suport and spare parts service. The customers can choose the high value-added services to further improve the customer's system stability, reliability and optimize the system operation and use, enhance the system operation and maintenance management level.

Hrdware Maintenance Services
FITS set up a spare parts warehouse to provide Avaya,Cisco full range voice product's maintenance and support.

Software Maintenance Services
To provide software telephong support services in 7*24 hours, to provid software products routine  maintenance, adjustment and security settings, such as support the customer to buy, instore and distribute the software patches etc.
Active Support Service
Provide preventive maintenance services to customers on a regular basis to provide system maintenance services, and to provide maintenance records and reports to the customer.