Customer background：
Headquartered in the United States, California, Alto Palo, a global multinational enterprise group founded in 1939. After 65 years of development, the company has now become the world's leading provider of technology solutions for large and medium sized enterprises, research institutions and individual users. The company has approximately 140 thousand employees worldwide, service capabilities in over more than 170 countries and regions.Has the leading position in the IT infrastructure, information, access devices, imaging and printing as well as global services etc.. In 2004 the company set up a global software service center Dalian branch and North telephone technical support center and North Asia business process management center. Mainly to provide professional software services for large enterprise customers in Japan, the company's global call center (Dalian) will face in the Chinese (including Taiwan Hongkong) to provide professional quality service to customers in Japan and South korea.
Project Background：
Technical Services Global Solutions Center is mainly for the company in China (including Hongkong, Taiwan), Japan and South Korea to provide professional quality customer service. In order to meet the growing business needs, the company plans to establish a contact center in Dalian. Dalian Call Center is the main station, the requirements of customers on the system stability is very high. For customer needs, we have customized a complete solution, using a high stability S8720 server to support about 4000 users. In addition, the system uses Nice to record and record the screen, using R13 CMS as a reporting system.
System architecture diagram
Hardware Configuration
PABX：S8720/G650
CMS：Sun V890
Nice
Software Configuration
PABX： CM4.0
CMS：R13
AES R4-0-1
No. of Users：4000人
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