Project Background：

A global Contact Center of a multinational group company use AVAYA IP telephone system as the platform of voice communication, This platform will deliver better vioce communication system which more fitble for the sustainable development of the company. And realize the very cloase contacts and exchange bettween frontline and national centralized backup center System wide range.Also realize seamless link bettween office telephone and call centre.

Dalian is the main station. Shanghai, Beijing, Chongqing site is the LSP site.There are total 10 points registerd in Dalian System and support 6000 office users.The users can login in deferent area enhance the flexibility of the office.

1. System architecture diagram

   

   
   

2. Hardware configuration

   PABX：S8730/S8500/S8300/G650/G450

   VM：MM

3. Software configuration

   PABX：CM5.

   VM： MM5.0

4. Users No：6000人