Summary：

The customer satisfaction plays an important role in the daily work of succesful company in today's demand determines everything' market environment .The enterprises increasingly feelings the heavy pressure to provide personalized service to consolidate the competitive advantage. At the same time, they should also make efficient operations.This means through the contact center to increase the value of each customer interaction in an increasingly tight budget control. Improve the efficiency and effectiveness of representatives throughout the enterprise. Maximize the efficiency of customer service operations.

Call Center Unit:

Basic telephone system
Automatic call distribution
Computer Telephony Integration Middleware
Interactive voice response
Sound recording
Report report
data base
customer relationship management
Text to Voice conversion